Home » FAQs


Can I track my order?

Once your order has been processed, you will be sent a despatch confirmation via email. In this email you will receive full tracking information.


What is my order number?

Your order number can be found at the top of your order confirmation email, despatch confirmation and any other order related emails. You can also find your order number by going to My account and selecting order on the menu on the left of the page.


There’s been a packing error in my order. How do I rectify this?

We’re sorry that there’s been a mistake when processing your order. If you get in touch with our customer service team at [email protected] we’ll put this right straight away.


Can I return an item?

We want you to be delighted with your purchase. If you’re not, for whatever reason, you can return your item within 30 days of receipt, as long as it is unused and in it’s original packaging.

We will refund onto the card or the PayPal account that was used to make your purchase. Unfortunately, we are unable to refund postage charges.

You can find full return information here


How do refunds work with orders made with Klarna?

Klarna will process refunds within 14 days of the return or cancellation of an order.

A customer’s refund is processed differently depending on which payment method they chose when making the purchase, but in general it takes between 2-5 business days for Klarna the process a refund:

  • Direct payment: the amount will be refunded to the account which was used at the time of the purchase.
  • Invoice: if the customer has paid through the Klarna app or through klarna.com we will refund the amount once the invoice has been refunded.
  • Part payment: the amount will be deducted from the customers total debt or we will contact the customer for bank details.


What is your VAT number?

Our VAT Registration No is GB 985 5209 82


Do you sell recycled fabric?

Yes! And we are increasing our range of recycled fabrics as they become available.


Do you sell deadstock?

We have for many years sold deadstock fabric, usually ex. designer fabrics, cancelled orders and overstocks. Be wary of sellers informing you that you are saving deadstock fabric from certain death – in reality deadstock textiles have usually always found a trader, reseller, jobber or designer very happy to buy these fabrics at the right price.


Is Higgs and Higgs an Eco-friendly company?

At Higgs and Higgs we have always been at the forefront of supplying eco-friendly and sustainable fabrics.

Most of our fabrics are Oeko-tex and Reach certified and we are increasing our ranges of organic and recycled fabrics. We believe in quality not quantity and strive to supply the finest textiles that will stand the test of time.


How does the craft club work?

Our craft club gives Higgs & Higgs customers access to a fantastic range of offers for just £19.99 per year. The yearly subscription will pay for itself in no time at all, with members getting;

  • 10% off all orders – deductions automatically applied at checkout when logged in
  • free UK shipping over £20

Who is eligible and how does it work?

  • The craft club is for UK residents only
  • Your subscription will automatically renew after 12 months unless you opt out


How does the swatch club work?

Our Swatch Club gives the dressmaking enthusiast inspiration delivered to your door. For just £19.99 per year, subscribers will get a selection of hand picked swatches (sample materials) of our latest designs delivered every two months.

  • Swatches will be approx. 12cm x 12cm
  • Customers will receive a 10% discount on any items they purchase from the swatch pack

Who is eligible and how does it work?

  • The craft club is for UK residents only
  • Your subscription will automatically renew after 12 months unless you opt out

Interested in Dressmaking? Sign up to be a dressmaking swatch club member here

Interested in Quilting? Sign up to be a quilting swatch club member here


Do you offer bulk discounts?

We offer bulk discounts on a number of our fabrics. This will be displayed on the product page for any eligible products.

We also have a trade site where we sell our wholesale collections, including designs by Le Tissu by Domotex from France. If you would like to apply to be a trade customer you can sign up here


I’ve forgotten my login information. How do I retrieve it?

If you go to login here – you will see “lost your password” beneath the login button. If you click on that and then enter your email followed by the retrieve password button you will be sent an email with information on how login.


Is your questions not answered above? 

Get in touch with our team here who will be more than happy to help